Privacy & Policy

Privacy & Policy Date: [Enter Effective Date]

Hidden Horizon Tours (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, phone number, date of birth, passport details (for international tours), and billing information.
Travel Preferences and Interests: Information about your travel preferences, special requests, dietary restrictions, and other preferences.
Transaction Information: Details about payments made for bookings, including payment method and transaction data.
Technical Information: IP address, browser type, operating system, and other technical details collected via cookies and similar technologies.
Communication Data: Records of correspondence, inquiries, or feedback you provide to us.

How We Use Your Information

We use the information collected for purposes such as:

Service Provision: To process bookings, arrange travel accommodations, and manage tour services.
Personalization: To understand and cater to your preferences and offer customized experiences.
Communication: To send updates about your bookings, respond to inquiries, and provide important information about tours and services.
Marketing: With your consent, to send you promotional offers, newsletters, and special tour packages.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Sharing of Information

We may share your personal information in limited circumstances, as outlined below:

Service Providers: We work with trusted third-party vendors to provide our services (Hotels, airlines, and local tour operators). These partners only receive the information necessary to perform their specific functions and are obligated to protect your information.
Legal Compliance and Protection: We may disclose your information to comply with applicable laws, regulations, or legal requests, or to enforce our terms and policies. This includes situations where disclosure is necessary to prevent fraud, protect the safety of our customers, or protect our rights and property.
Business Transfers: If our business undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets.
Consent-Based Sharing: With your explicit consent, we may share your information with third parties for additional services or promotional offers.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site performance, and provide personalized content. Cookies are small data files stored on your device that help us remember your preferences, understand your usage patterns, and improve the functionality of our website.

We use several types of cookies, including:

Essential Cookies: These are necessary for the operation of our website and allow you to navigate and use essential features.
Performance Cookies: These help us understand how users interact with our website, enabling us to improve functionality and optimize user experience.
Targeting and Advertising Cookies: With your consent, these cookies track your browsing behavior so we can provide relevant advertisements tailored to your interests.

Managing Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to accept or reject cookies and to delete cookies already stored on your device. However, please note that disabling certain cookies may affect the functionality of our website.

Data Security

We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our safeguards include:

Encryption: Sensitive data, such as payment information, is encrypted both in transit and at rest.
Access Controls: Only authorized personnel have access to personal data, and access is granted based on role and need-to-know basis.
Regular Security Audits: We perform periodic security reviews and audits to strengthen our data protection practices.
Secure Data Storage: Personal data is stored in secure facilities and systems that are protected by industry-standard security protocols.

While we strive to use commercially acceptable means to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continuously improving our security practices to ensure the integrity and confidentiality of your data.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

Access: The right to request a copy of your personal data.
Correction: The right to correct any inaccuracies in your personal data.
Deletion: The right to request deletion of your data in certain circumstances.
Opt-Out: The right to opt out of marketing communications.
Data Portability: The right to request a copy of your data in a structured format.

To exercise any of these rights, please contact us at [privacy@hiddenhorizontours.com].

International Transfers

If you are accessing our services from outside of [INDIA], your information may be transferred, stored, and processed in a different country. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Any changes we make will be effective when posted on our website, and the “Effective Date” at the top of this page will be updated accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.

If the changes are significant, we may notify you directly, such as by sending an email or providing a notice on our website. By continuing to use our services after any updates are posted, you acknowledge and agree to the changes.

Explore the unseen, venture the unknown, the adventure doesn’t stop at the horizon—it’s only the beginning.